Returns

We hope you are pleased with the fit, quality and value of your Charlotte Jayne purchase. If you are unhappy with your item you may return it to us for a refund or exchange within 30 working days of delivery to you. All garments must be unworn and unmarked with the original labels attached. Please refrain from wearing make-up or perfume when trying on garments to prevent staining and odour.

We are not responsible for the cost of return postage and items must be returned to 27 New Street, Huddersfield, HD1 2AZ at your own cost.  You can return web orders to our store in person during opening hours.

Refunds

If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at caroline@charlottejayne.co.uk

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caroline@charlottejayne.co.uk and send your item to 27 New Street, Huddersfield, HD1 2AZ

Privacy Policy

Charlotte Jayne is committed to protecting your privacy. We will only use the information that we collect about you legally. You may wish to know the type of information we will collect about you. These include, Name, Address, Telephone, Email Address and Credit/Debit card details.  We do not retain sensitive information about you unless we had your consent. If you have any questions/comments about our privacy policy, please do not hesitate to email us.