{"id":2050,"date":"2019-09-04T10:49:46","date_gmt":"2019-09-04T10:49:46","guid":{"rendered":"http:\/\/impreza15.us-themes.com\/?page_id=2050"},"modified":"2025-11-19T17:48:35","modified_gmt":"2025-11-19T17:48:35","slug":"shipping","status":"publish","type":"page","link":"http:\/\/charlottejayne.co.uk\/?page_id=2050","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--custom-columns:8fr 1fr 3fr\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;--custom-columns:1fr 2fr 3fr \"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_left style_default color_primary align_left no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:4rem;\"><i class=\"far fa-shipping-fast\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Delivery Services<\/h4>\n<p>Your order is very important to Charlotte Jayne and every effort will be made to ensure your goods arrive with you in a timely manner.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Price<\/h4>\n<ul class=\"\">\n<li class=\"\"><span class=\"\">UK Standard Delivery\u00a0is a Flat Rate Cost of \u00a33.99 per order.\u00a0<\/span><span class=\"\">Delivery usually takes between 2-4 working days except during busy periods when delivery may be longer.<\/span><\/li>\n<li class=\"\"><span class=\"\">FREE Collect In Store<\/span>\u00a0is available from our boutique, our address is 27 New Street, Huddersfield, HD1 2AZ<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_left style_default color_primary align_left no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:4rem;\"><i class=\"far fa-tags\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Returns<\/h4>\n<p class=\"font_8\">We hope you are pleased with the fit, quality and value of your Charlotte Jayne purchase. If you are unhappy with your item you may return it to us for a refund or exchange within 30 working days of delivery to you. All garments must be unworn and unmarked with the original labels attached. Please refrain from wearing make-up or perfume when trying on garments to prevent staining and odour.<\/p>\n<p class=\"font_8\">We are not responsible for the cost of return postage and items must be returned to 27 New Street, Huddersfield, HD1 2AZ\u00a0at your own cost. \u00a0You can return web orders to our store in person during opening hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_left style_default color_primary align_left no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:4rem;\"><i class=\"far fa-receipt\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Refunds<\/h4>\n<p>If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><strong>Late or missing refunds<\/strong><br \/>\nIf you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at caroline@charlottejayne.co.uk<\/p>\n<p><strong>Sale items<\/strong><br \/>\nOnly regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_left style_default color_primary align_left no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:4rem;\"><i class=\"far fa-exchange\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Exchange<\/h4>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at\u00a0<a class=\"\" href=\"mailto:caroline@charlottejayne.co.uk\">caroline@charlottejayne.co.uk<\/a>\u00a0and send your item to 27 New Street, Huddersfield, HD1 2AZ<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_left style_default color_primary align_left no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:4rem;\"><i class=\"far fa-lock-alt\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Privacy Policy<\/h4>\n<p>Charlotte Jayne is committed to protecting your privacy. We will only use the information that we collect about you legally. You may wish to know the type of information we will collect about you. These include, Name, Address, Telephone, Email Address and Credit\/Debit card details. \u00a0We do not retain sensitive information about you unless we had your consent. If you have any questions\/comments about our privacy policy, please do not hesitate to email us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Delivery Services Your order is very important to Charlotte Jayne and every effort will be made to ensure your goods arrive with you in a timely manner. Price UK Standard Delivery\u00a0is a Flat Rate Cost of \u00a33.99 per order.\u00a0Delivery usually takes between 2-4 working days except during busy periods when delivery may be longer. 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